Claims · Torino Seguros
By your side when you need us most
Report your claim, check its status and get support from our team throughout the process.
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Your peace of mind comes first
Have you just had an accident?
We know these moments can be difficult. Here is what to do.
- 01
Check that everyone is safe
Put safety first and call 112 if anyone is injured or there is an emergency.
- 02
Make the area safe
Avoid further risks and follow the appropriate road safety measures.
- 03
Gather information
When it is safe, take photographs, exchange details and complete an accident report if appropriate.
- 04
Report your claim
Send the information to Torino Seguros so we can start handling your claim.
Need roadside assistance or a tow truck?
If your vehicle cannot be driven after a breakdown or accident, contact your insurer's roadside assistance service. Our roadside assistance page lists insurance company phone numbers so you can request a tow truck and get guidance.
Have your vehicle registration number and location ready to help with your request.
How we handle your claim
Clear information, organised documents and a team to help you move forward.
Step 01
Tell us what happened
Complete the form and attach the documents you have available. Review the details before submitting: you will receive a claim reference.
Step 02
We review your report
Our team will review the information and may request further documents before arranging its handling with your insurer.
Step 03
Follow its progress
Open your claim to follow status changes, view its history and check document requests.
Step 04
We arrange the claim with your insurer
Once we have all the information needed, the Torino Seguros team will arrange for your insurer to open the claim. From that point, the insurer will contact the insured person to continue handling it.
Before you start
What documents might you need?
- Personal and contact details.
- Policy information.
- Date, location and description of what happened.
- Photographs of the damage, if available.
- Accident report, police report or other documents, where applicable.
The documents needed may vary depending on the type of claim. Our team will let you know if we need any further information.
Check the details before submitting: you cannot edit the original report afterwards. If Torino Seguros requests more documents, you can attach them to the corresponding request.
Your questions answered
What you need to know to report and follow your claim.
We are here to help
Our team supports you throughout your claim and helps answer your questions.